Illinois’ largest Catholic health system, Presence Health, is using Trace to document and manage revenue cycle communication for improved reimbursement, compliance and quality assurance. Revenue cycle departments capture communication with physician offices and insurance companies, backing up activities and keeping staff connected across the continuum.
As a community hospital in New Jersey serving a diverse population, CentraState Medical Center recognized the potential for net revenue improvement by improving its insurance verification and denial management processes. The Academy of Healthcare Revenue recently spoke with Gaye Werblin, Director of Patient Access, and other medical center administrators about the benefits Trace by the White Stone Group has provided CentraState Medical Center.
This case study shows how Lowell General Hospital – a mid-sized community hospital outside of Boston – has improved revenue outcomes by using Trace to back up the hospital’s daily efforts to schedule, authorize and coordinate patient care.
This case study summarizes results achieved at four children’s hospitals after implementing Trace to capture and manage routine communication.
OUR NUMBERS AT A GLANCE 186 licensed beds 9,451 average annual admissions 93,966 average annual outpatient tests 2,753 average annual deliveries 62 Patient Access Representatives 850 hospital employees WHY WE CHOSE TRACE Needed to improve inter-departmental communications Lots of training inaccuracies Patients claimed they were never told what they owed No way to prove we
West Jefferson Medical Center is a 451-bed not-for-profit hospital and health system located in Marrero, Louisiana, just outside of New Orleans. The center has provided more than four decades of service to the West Bank of Jefferson Parish and the surrounding area. West Jefferson is one of only three area hospitals that kept its doors