November 21, 2013

Article: How Recording & Evaluating Patient Communications Helps Providers Achieve Best Practice Standards

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The Healthcare Financial Management Association (HFMA) has established industry-wide best practices for patient financial communications. The goal of these standards is to “bring consistency, clarity and transparency” to patient discussions.

Trace™ tools are used to record pre-service communication with patients, from the initial phone call to the check-in at time of service. These recordings, along with supporting documentation stored in Trace, give providers an objective source of information for issue resolution, service recovery and quality assurance – all to help reach best practice standards.

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