April 14, 2014

Event: We’re going to Hollywood! NAHAM – May 13-16 is in Hollywood, FL

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We’ll be exhibiting at this exciting show again this year, so make sure you come by booth 207 and say hi!
(While you’re there, be sure to register to win a gorgeous Michael Kors bag.)

Wednesday, May 14th Trace will be providing lunch from 12-1:15 in an Industry Sponsored Symposium entitled, “Communicating Effectively: Strategies to Ensure the Quality of Communication with Patients

Listen as Michelle Fox, Director of Revenue Operations, and Joe Imbruglio, Manager of Patient Access, at Health First talk about how they ensure their patients receive clear and accurate communication.

Learning Objectives Include:

  • Review opportunities to impact patient experience in pre-service areas such as scheduling, registration, financial counseling and upfront collections.
  • Consider methods to monitor and manage communication with patients for clear and accurate messaging.
  • Evaluate impact of a scoring tool used to conduct quality assurance and staff training in communication with patients.

All attendees of this session will get this free t-shirt!

Keep Calm Shirt