June 17, 2014

Video: Communicating Effectively – Strategies to Ensure the Quality of Communication with Patients

Media Type:

Michelle Fox, Director of Revenue Operations, and Joe Imbruglio, Manager of Patient Access, at Health First talk about how they ensure their patients receive clear and accurate communication.

Learning Objectives Include:

  • Review opportunities to impact patient experience in pre-service areas such as scheduling, registration, financial counseling and upfront collections.
  • Consider methods to monitor and manage communication with patients for clear and accurate messaging.
  • Evaluate impact of a scoring tool used to conduct quality assurance and staff training in communication with patients.