Resources Category: Patient Experience

Webinar: How to Use Trace Integration Services to Connect with Other Hospital Systems

On Wednesday, May 21st we offered a complimentary webinar titled:  “How to Use Trace Integration Services to Connect with Other Hospital Systems” Trace Integration tools make it easy to share patient health records – whether they are part of the EMR or outside it – while ensuring that protected health information remains secure. And the

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Webinar: How to Use Trace Voice & QA Tools to Improve the Patient Experience

“How to Use Trace Voice and QA Tools to Improve the Patient Experience” We will discuss strategies how to record and monitor your patient interactions to improve the overall patient experience. As someone who uses Trace Voice tools, you know the power a voice recording can have – power to support your staff, to overturn a denial, to

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Event: Come see us at Beryl Institute – April 7-9 in Chicago

Trace will be at the Beryl Institute in Chicago this spring. Make plans to come by our booth and learn more about how to improve your patient experience!

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Product Details: Trace for Case Management

Find out why Case Management departments in hundreds of hospitals across the U.S. use Trace. Trace Case Management

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Webinar: Patient Engagement Begins in the Revenue Cycle

Recorded Tuesday, March 4, 2014 1:00 pm (EST) Click here to watch as the CentraState Healthcare System thought leader, Gaye Werblin, reviews strategic initiatives for revenue cycle leaders to further engage patients in their care experience. Ensure meaningful upfront encounters with Patient Access – at each and every encounter. Hardwire measurable standards throughout the Patient Access

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Product Details: Trace Applications Summary

Trace documents and manages communication in the healthcare setting to support efficient scheduling, authorization, coordination and reimbursement of patient care. Trace offers tools to capture any interaction – voice, fax, or electronic – tie it to the patient record and store it in a central location for immediate access across the enterprise. To see a

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Video: Recording Calls Eases Disputes

Tony Lovett, Director of Patient Access Services at Cypress Fairbanks Medical Center, discusses how recording all phone calls has eased disputes with staff and patients.

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Article: How Recording & Evaluating Patient Communications Helps Providers Achieve Best Practice Standards

  The Healthcare Financial Management Association (HFMA) has established industry-wide best practices for patient financial communications. The goal of these standards is to “bring consistency, clarity and transparency” to patient discussions. Trace™ tools are used to record pre-service communication with patients, from the initial phone call to the check-in at time of service. These recordings,

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Product Details: Communication Quality Manager

Trace Communication Quality Manager provides a platform for hospitals to perform consistent, objective quality assurance of staff communication to improve the overall patient experience.

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Presentation: Getting it Right from the Start – Front-End Strategies for Improving Patient Experience

Presenters: Holly Hiryak, Director of Ambulatory Access – University of Arkansas for Medical Sciences; Tony Lovett, Director of Patient Access – Cypress Fairbanks Medical Center; Gaye Werblin, Director of Patient Access – CentraState Medical Center      

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